Password Reset Procedures

cPanel Control Panel Passwords Your control panel account password is provided to you in your Welcome Email when your account is created. It is important that your control panel username and password is protected at all times. You should never share it with others or use it in a publicly accessible computer or open network connection. It is possible for you to change your cPanel password once your account is created. Your Main FTP and optional Site Builder accounts use the same password as your cPanel Account. If your account has a Site Builder account and you change your password you will need to contact customer support. If you can not access your site through your FTP software make sure it is using your current correct password. If you need a primary account password reset we will need you to contact us by phone or live chat. Be aware that you will need to answer a few questions about your account before we can provide this service and there may be a charge. Billing Account Your Billing Username and Password is the original password that you used to signup for services. If you need to reset this password you can use the Email Verification option to receive a Reset URL Link by email sent to the account that you used to create your hosting /services account. If you do not get a reset email then make sure that it has not been placed in a Junk or Spam folder by your Email Provider. If you need to contact support for a Billing Account password reset we will need you to contact us by phone or live chat. Be aware that you will need to answer a few questions before we can provide this service and there may be a charge. Email Account Password Resets Email Account information including passwords are set within your cPanel Control Panel. You can reset this password yourself by going to your Email Account Settings and changing the password. You will not need the old password to change the account password to a new one. Website Software Password Resets Password resets for website software packages such as WordPress are offered as a payed service. We do not offer password recovery for every Software Package available however we may be able to recover your data for you and restore it to a new install. If you need to contact support for a password reset we will need you to contact us by phone or live chat. Be aware that you will need to answer a few questions before we can provide this service and there will be a charge. Database Password Resets You will need to create a new user within your cPanel Account and then assign them to your database as you did when you created the database. This will most likely require an update to any software configuration file that accesses your database.